Google Base Upload Errors

Google Base seems to be having some trouble keeping up with merchant (and other) uploads this holiday season. Merchants are used to feed (bulk upload) processing taking about 30mins, but for most accounts processing time now seems to be more like 2-3 days.

While frustrating, things like this happen. And Google Base is in Beta.

Unfortunately, though, this delay in processing causes other problems. Back in October, Google removed its upload limit, allowing feeds to be uploaded more than once per hour. Well, processing latency plus no upload limit causes more headaches for uploaders who can’t update their products. And because Google Base doesn’t have a robust customer service staff, I have a feeling a lot of merchants are not too happy right now as they can’t figure out what they’re doing wrong (nothing).


Mitch Wander said

Brian,

This is great info to share. I do think that Google Base is experiencing some speed bumps. Hopefully, they will be resolved soon.

Earlier this month, while using Google Base and evaluating some of its functionality, I had some uploads rejected. They were very straight-forward XML files of blog content. I forwarded the automated emails to Google Base tech support. Google responded by saying that the uploads were INCORRECTLY rejected. Google promptly fixed the problem.

Now I know that I’m not the only one seeing this.

Best regards,

Mitch


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