Froogle Changes

Over a month ago, I was alerted to some changes on Froogle [thanks, Graham & Sean].

The standard shopping comparison engine look and feel where products are SKUd up or normalized is gone. No longer do you see a product associated with 37 sellers. Here’s the old look and feel in the Froogle Tour (they didn’t update it) and here’s a current search result for the ‘ipod nano white’.

In addition to that major change (don’t worry, we’ll talk more about it in a second), Froogle added a filter to allow for sorting by merchant rating and added a text link next to listings so users can view all listing from a particular merchant. More recently, Froogle added a local search box so you can find the ‘ipod nano white’ near you.

Now back to the most important change. Froogle is no longer SKUing up/normalizing its listings. This change makes absolutely no sense to me. Part of the beauty of most shopping comparison engines is the ability to see a standard picture and description for an item and quickly scan the merchants who sell that particular item. That’s no longer possible with Froogle. A consumer now has to scoll through pages and pages of non-normalized listings which makes it hard to understand if one product is like the next. In the search for ‘ipod nano white’, for example, every listing on the first page has a different product title and description. How does a consumer know he’s comparing apples to apples.

When I asked Google about this, they replied

“The changes you noticed were made based on user demand for a more simplified interface and product groupings.

In addition, we have recently added refinements so users can find what they want more quickly. These refinements tend to work better when the products are not grouped.”

Ok, that made no sense to me, so Google was nice enough to offer up Debbie Jaffe to once again field my dumb questions. My first interview with Debbie didn’t go very well. Here’s my June 30, 2006 interview…

I’ve tried searches from Baby Mozart to Cuisinart Blender to iPod Nano to Fondue Set. There no longer seems to be a focus on SKU association. This is a completely different experience than on any other shopping comparison engine. Even Windows Product Search Live, Shopwiki, and Pronto who crawl the web argue that a SKUd up experience is better for everyone involved.

Have you found out something different?.

“We’re constantly changing things. We’re looking at how people are shopping and responding to user feedback. We’re investing in ways users can have a better shopping experience more directly on Google.com. We’re excited about Google Base. We’ve migrated merchants to Google Base. You’re going to see changes in Froogle and other ways to invest in the shopping experience. We launched Google Checkout. It’s integrated into Google’s product search on Google.com. We’re integrating deeper product information and providing more information in the search results.”

Why did you make the changes?

“We saw a combination of feedback. We wanted merchants’ ratings as [a way to] get to information about products more quickly. We’ll continue to work through Google Base stuff, but we’ll go into more tests on Froogle and shopping on Google.com. We’re always testing.”

I’m not saying that it’s not solvable, but is SKU association and de-duping too hard? Many shopping comparison engines have manual labor in another country tagging products and checking feeds. Which obviously isn’t a solution for Google.

Because we don’t require SKU [information], we’re just not like other comparison search engines. It’s much broader. We’re approaching our 5th anniversary. With broadly structured information, Froogle has been a good solution. Google Base provides a better solution for merchants and a more integrated shopping experience on Google.com for our users to get the product information they’re looking for quickly.”

Related Posts:
Google Base, Froogle, and Google OneBox - June 26, 2006
A (Data Feed) Business - June 29, 2006
Froogle Submission Now Google Base Submission - June 1, 2006
Time to Submit your Froogle Data Feed - April 3, 2006


John L. said

Brian,

Thanks for posting this!

It makes no sense to me unless something is coming that will complete the puzzle. However, I’m not so certain. I think Google Checkout may have a lot with to do with this change.

Keep up the good work!
John


tony said

It seems to me that they will transition froogle to google base based on the hints within her answers to you but you are right it doesn’t make sense which shows they still dont have a clear strategy what to do with froogle and even how to monetize it which is truly unbelievable considering their place in the market


Brian Smith said

Tony - well, now that the results aren’t at all normalized, don’t they have a way to monetize Froogle? When no one can figure out what’s what in the basic Froogle listings, aren’t they just going to click on the AdWords listings on the side of the page. Those ads are now much more relevant than the basic Froogle listings.


tony said

Brian,
They can’t monetize froogle when they don’t charge for inventory feed submittals or clicks within that service and it has been like that for years now so I would imagine the same fate for their GBase service, in other words disorganized and without any significant market traction for the foreseable future. Obniously very little internal resources have been focused in these areas though that may change. But they are a general search engine and thats what they do well, they are not a retail engine.


Brian Smith said

Ok, short term, I have a feeling AdWords is doing very well for Froogle - especially now that the listings aren’t normalized.

Long term, I think they should go for a CPA based monetization model and take a very small cut of the transaction. They are already testing out CPA based ads and everyone realizes that CPA based advertising is extremely attractive.

Froogle/GB will not have the problems that the established shopping comparison engines (which use a ppc based model) have in implementing something like this. From my recent Pronto piece for SearchDay, one sr. exec at a shopping comparison engine explained:
“No doubt that a pure CPA system is easier for merchants to administer, but there are big drawbacks for the market-maker in terms more complicated merchant integration which could slowdown adoption and hinder comprehensiveness of coverage. Also, because the CPA information typically lags and isn’t “real-time” (i.e. needs to be consolidated offline and take into account returns and such), it makes it harder for the market-maker to manage/optimize bids effectively upstream in the keyword markets, hampering traffic acquisition efforts.”

And then you have Google Checkout - which if adopted along with Google Analytics - completes the circle for an ecommerce transaction.

Google has said it wants to provide a better solution for its merchants and a “more integrated shopping experience on Google.com.” Well, if they have a way to monetize the transaction - a CPA based model where they could take a small cut, Google Checkout where they get a small cut, etc. - there’s more incentive to push the Froogle/GB listings to the top of the Google.com results.


tony said

CPA is a dream for advertisers/merchants but not too compelling for publishers cause publishers have to assume additional risk in merchant’s ability to convert to a sale. Then there is also the fact online purchases happen over a certain period of time from the 1st time the offer was seen and viewed, so what if one publisher has basically advertised the product multiple times but the buyer in the end buys via a link from another publisher’s site due to the convenience of being there, we know who will get the commission but there is no way to track such and make it a fair system under CPA, it would be a nightmare and publishers just dont get excited over this. The whole point is, these issues make it very difficult to build out distribution like Adsense enjoys right now strictly on CPA basis and Google will not run CPAs on search cause its too risky in comparison to CPC, perhaps on some products where they figure they get a better yield on CPA than CPC but there are not too many situations like that.


Douglas said

Good Point Tony, and here is a link to a study about such loss of “assist” clicks.
http://blog.searchenginewatch.com/blog/060802-110359


John Lorenz said

Hi, if you want to learn whats up with froogle/google base try uploading some bulk listings, I’m ecstatic to have 80% show up anywhere and I only tried about 180 at a time others are listing thousands of legitimate listings only to have 10% show up. This is just the tip of the iceberg in terms of bugs. FeeBay is relatively safe for at least a year. Some of my listings made it to the first page of a froogle search, no hits of any sort.


Brian Smith said

John - the only items I was able to find for Fiberopticsurplus/Double Diamond Co were Wave2Wave Fiber Optic Patch Cables. Seems odd.

I’ve had great success with bulk uploads to Google Base / Froogle. Takes some serious effort, but good rankings are possible. Feel free to send me a portion of you GB feed, and I’ll see if I can help out. Alternatively, ChannelAdvisor, Marketworks, Performics, Mercent, Marchex, Red Zone Global, Merchant Advantage, Andale, ChannelIntelligence, etc. have solutions that might be able to help you.


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